You may use the Services only for lawful purposes and in accordance with these Terms.

By using the Services, you represent that you have the legal capacity required to enter into purchases or agreements under the laws applicable to you. Where a minor uses the Services through a device, account, or purchase controlled by an adult, the responsible adult must provide any legally required permission or supervision.

When using the store or placing an order, you may be required to provide information including your name, email address, billing information, delivery address, and payment-related information.

You agree to provide information that is accurate, current, and complete.

If you create an account, you are responsible for safeguarding your login credentials and for activity carried out through your account.

CURLVEXA™ offers precision-focused hair and beauty tools designed for specific stages of a hair-care, wash-day, styling, finishing, or cosmetic grooming routine.

We make reasonable efforts to present product descriptions, photographs, finishes, dimensions, features, and other information accurately. However, screen settings, lighting, production variations, packaging updates, and manufacturing tolerances may affect appearance.

Unless we expressly state otherwise, CURLVEXA™ beauty tools are cosmetic or personal-care accessories and are not medical devices.

Product performance can also depend on the compatible shampoo, conditioner, serum, gloss, styling product, fragrance, treatment, or other formula placed inside or used with the tool.

• Follow the instructions supplied with the product.
• Use only compatible formulas within the intended viscosity and product category.
• Do not place unsuitable substances, particles, hazardous liquids, or incompatible formulas into refillable CURLVEXA™ systems.
• Stop using a product if it becomes damaged or causes unexpected discomfort.

We may improve, update, replace, limit, or discontinue products and product features from time to time.

Submitting an order constitutes an offer to purchase the selected products subject to these Terms.

An automated acknowledgement does not necessarily mean that an order has been finally accepted. We may review an order before acceptance and may decline, limit, or cancel an order where reasonably necessary.

Circumstances may include:

• Product unavailability.
• Pricing or listing errors.
• Payment authorization failure.
• Suspected fraud or unauthorized transactions.
• Shipping restrictions.
• Unusually large or commercially oriented orders.

If an accepted order must later be changed or cancelled, we will make reasonable efforts to notify you using the contact details provided during checkout.

Products purchased from our consumer store are intended primarily for personal or household use unless otherwise agreed in writing.

Prices, discounts, promotional offers, bundles, and availability may change without prior notice unless applicable law requires otherwise.

The amount charged for an accepted order will generally be the amount presented during checkout and reflected in the applicable order confirmation.

Unless checkout states otherwise, CURLVEXA™ store transactions are processed in United States Dollars (USD).

Displayed product prices may exclude applicable shipping charges, duties, taxes, VAT, customs fees, or other government charges depending on the destination and checkout configuration.

You represent that you are authorized to use the selected payment method and that the billing information supplied is accurate.

Additional payment information is available in our applicable Payment Options policy.

Delivery estimates are provided for guidance and are not guaranteed arrival dates.

Delivery may be affected by carriers, customs, public holidays, weather, destination restrictions, fulfillment locations, and events outside our reasonable control.

International orders may also be subject to import duties, taxes, customs procedures, or local fees. Responsibility for those amounts will follow the terms displayed at checkout and applicable law.

Please review our Shipping Policy for current processing estimates, delivery ranges, tracking information, and international shipping terms.

Returns, exchanges, defective-product requests, and refunds are handled in accordance with our applicable Return & Refund Policy.

Some CURLVEXA™ tools may come into contact with hair, scalp, cosmetics, or personal-care formulas. For hygiene reasons, return eligibility may differ once certain protective seals are removed or a product has been used, except where applicable law or product-defect rights provide otherwise.

Before sending an item back, contact service@curlvexa.com and obtain current return instructions.

Do not automatically send returns to our registered company address unless our customer-care team specifically directs you to do so.

Review our Return & Refund Policy for full details.

Unless otherwise stated, the CURLVEXA™ website and Services, including brand elements, product names, product designs, graphics, photographs, written content, layouts, videos, logos, packaging concepts, illustrations, icons, and other materials, are owned by us or used under applicable rights or licenses.

Your use of the Services does not transfer ownership of those materials to you.

Unless we give prior written permission, you may not reproduce, republish, distribute, modify, commercially exploit, copy, scrape, sell, or create derivative commercial works from protected CURLVEXA™ content.

CURLVEXA™ names, product names, visual identity, slogans, and logos may function as trademarks, trade dress, or other protected brand identifiers.

From time to time, our store may provide access to tools or features supplied by third parties, such as payment options, order tracking, reviews, chat functions, analytics, product recommendations, or other integrated services.

Availability of these tools may change and their use may also be subject to separate third-party terms and privacy practices.

We may introduce, modify, or discontinue store features from time to time.

Our Services may contain links or integrations that lead to websites, services, payment providers, carriers, social platforms, or resources operated by third parties.

Third-party services operate under their own terms and policies.

Unless otherwise expressly stated, a link or integration does not mean that CURLVEXA™ controls or accepts responsibility for all third-party content, products, practices, or availability.

Review the terms and privacy practices of a third party before entering into a separate transaction with that provider.

The CURLVEXA™ online store is powered by Shopify, which provides technology and infrastructure used to operate the storefront and checkout experience.

Unless otherwise expressly indicated, purchases from this store are transactions between you and Shanghai Lvjinyuan Culture Technology Development Co., Ltd., not purchases from Shopify.

Shopify and other technology providers may process information as necessary to provide their platform services, subject to their own applicable terms and privacy policies.

Personal information collected through the Services is handled in accordance with our Privacy Policy .

Information needed to operate the store may be shared with service providers involved in functions such as Shopify hosting, payment processing, customer support, fulfillment, delivery, analytics, and fraud prevention.

Depending on the services involved, personal information may be processed in countries or regions other than the place where you live, subject to applicable legal requirements.

If you voluntarily submit reviews, photographs, suggestions, comments, ideas, or other feedback relating to CURLVEXA™ or the Services, you represent that you have the right to provide that material.

To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, display, adapt, and share such feedback for purposes including operating, improving, and promoting our products and Services.

Feedback must not:

• Infringe another person's intellectual-property rights.
• Violate privacy or publicity rights.
• Contain malicious code or unlawful material.
• Misrepresent its source or authenticity.

Where disclosure of incentives or compensation is legally required for a review, you are responsible for making the required disclosure.

Despite reasonable efforts, website content may occasionally contain errors or outdated information involving product descriptions, availability, pricing, promotions, shipping estimates, images, specifications, or other details.

We may correct inaccurate information or update the Services when appropriate.

Where an error materially affects an order, we may contact the customer and, where permitted, correct or cancel the affected transaction.

You may not use the Services in a way that is unlawful, abusive, deceptive, harmful, or that interferes with the operation or security of the store.

Prohibited conduct includes:

• Violating applicable laws or regulations.
• Infringing intellectual-property rights.
• Attempting unauthorized access to accounts, systems, or data.
• Introducing malware, viruses, or malicious code.
• Scraping or harvesting data in violation of law or these Terms.
• Sending spam, phishing material, or fraudulent communications.
• Impersonating another person or organization.
• Using the Services to harass, threaten, defame, or unlawfully harm another person.
• Circumventing store security or access controls.

We may restrict, suspend, or terminate access to some or all of the Services where reasonably necessary to protect the store, customers, third parties, or our legal rights.

This may include circumstances involving suspected fraud, misuse, security threats, material violations of these Terms, or unlawful activity.

Provisions intended by their nature to survive termination — including intellectual-property, payment, liability, indemnity, and dispute-related provisions — may continue to apply.

To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.

We do not promise that the website will always be uninterrupted, error-free, or available at every moment.

CURLVEXA™ tools are designed to support cosmetic hair-care and grooming routines. Unless expressly stated otherwise, product information should not be interpreted as medical diagnosis, treatment, or professional medical advice.

Results and experiences can vary depending on hair type, technique, frequency of use, formula compatibility, maintenance, environmental conditions, and other individual factors.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable consumer law.

To the fullest extent permitted by applicable law, neither CURLVEXA™ nor its officers, employees, contractors, affiliates, or service providers will be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from use of the Services where such exclusions are legally permitted.

This may include loss of profits, business, opportunities, data, or similar economic losses.

These limitations do not apply where liability cannot lawfully be excluded or limited, including rights available under mandatory consumer-protection law.

To the extent permitted by law, you are responsible for losses or claims caused by your unlawful misuse of the Services, infringement of third-party rights, or material breach of these Terms.

Nothing in this section requires a consumer to assume liability that cannot legally be imposed under applicable law.

If a court or competent authority determines that part of these Terms is unlawful or unenforceable, that portion will be interpreted or limited to the minimum extent necessary where permitted.

The remaining provisions will continue to apply to the fullest extent allowed by law.

A delay or failure by us to enforce a provision does not automatically mean that we have permanently waived that right.

These Terms, together with policies and terms incorporated by reference, form the agreement governing your use of the applicable Services, subject to mandatory legal rights.

You may not assign or transfer contractual rights or obligations under these Terms where doing so would violate applicable law or materially interfere with our ability to provide the Services.

We may transfer or assign rights and obligations relating to the Services as part of a lawful corporate restructuring, sale, transfer of business, service transition, or similar event, subject to applicable law.

These Terms will be interpreted in accordance with laws applicable to the merchant and transaction, subject always to mandatory consumer-protection rules that apply to you.

Nothing in these Terms is intended to deprive a consumer of protections, statutory remedies, cancellation rights, warranties, or jurisdictional rights that cannot legally be waived.

Where a mandatory local law conflicts with a provision of these Terms, the mandatory local law will apply to the extent required.

We may revise these Terms to reflect changes in our Services, products, technology, business practices, legal obligations, or store operations.

The current version will be made available on this page together with an updated revision date where appropriate.

Where applicable law requires additional notice or consent for a material change, we will take the required steps.

Questions about these Terms of Service may be sent to:

Shanghai Lvjinyuan Culture Technology Development Co., Ltd.

Room 203, Building 49,
No. 103 Caobao Road,
Xuhui District, Shanghai, China
(Centralized Registration Address)

Email: service@curlvexa.com

Telephone: +86 21 6873 8418

Unified Social Credit Code: 91310104MAKDE32Y0H