Once your order is successfully placed, it enters our preparation process.

This may include order verification, product handling, packing, and shipment preparation before the parcel is transferred to the delivery network.

• Standard Processing: approximately 2–4 business days.
• High-volume periods: processing may take up to approximately 5 business days during major holidays, seasonal promotions, or periods of unusually high order volume.
• Shipping Fee: a flat $5.99 shipping fee applies to orders unless a different promotional shipping offer is displayed at checkout.

Transit times vary depending on destination, local carrier performance, fulfillment location, customs requirements, and seasonal demand.

After your order has been dispatched, a shipping confirmation email will normally be sent to the email address used at checkout.

When available, the message will contain a tracking number or tracking link so you can follow the progress of your parcel.

• Carrier tracking can take approximately 1–3 business days to begin displaying movement.
• A newly created shipping label does not always mean the carrier's online system will update immediately.
• Tracking may occasionally remain unchanged for several days while a parcel moves between transit facilities.

If your tracking information has not changed for an unusually long period, contact service@curlvexa.com and include your order number.

International shipments may be subject to customs procedures, import taxes, duties, VAT, brokerage charges, or other fees imposed by the destination country.

Unless checkout or the applicable order terms specifically state otherwise, international shipments may be delivered on a duties-unpaid basis.

• Import duties, taxes, and customs-related charges assessed by local authorities are the customer's responsibility unless otherwise stated at checkout.
• CURLVEXA™ does not control the amount a government or local customs authority may charge.
• Customs inspection and clearance may extend the delivery timeframe.
• Requirements can differ significantly between countries.

Our fulfillment process may begin shortly after an order is submitted.

If you notice an incorrect shipping address, purchased the wrong item, or would like to request cancellation, contact us as soon as possible.

We will make a reasonable effort to accommodate eligible requests, but changes or cancellations cannot be guaranteed once an order has entered fulfillment or has already been dispatched.

If something has gone wrong during transit, contact our customer care team with as much information as possible.

Damaged on Arrival

If an item arrives visibly damaged, please contact us within 72 hours of delivery.

Include your order number and clear photographs of:

• The damaged product
• The external shipping package
• Any damaged internal packaging when relevant

Once the issue has been reviewed and verified, we will provide the appropriate resolution in accordance with our customer-service policy, which may include a replacement where applicable.

Confirmed Lost in Transit

If the shipping carrier confirms that your parcel has been lost in transit, contact us with your order number and tracking information.

After verification, we will arrange an appropriate resolution, which may include sending a replacement at no additional product charge where applicable.

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please review:

• Recipient name
• Street and building number
• Apartment, unit, or suite number
• City and region
• Postal or ZIP code
• Country
• Contact telephone number when requested

If an address error is discovered, contact us within the 12-hour order-change window. After dispatch, address corrections may no longer be possible.

An order containing multiple CURLVEXA™ products may occasionally be dispatched in more than one parcel.

This can occur when items are stored at different fulfillment locations or become ready for dispatch at different times.

If your order is split, individual parcels may have separate tracking numbers and may arrive on different days.

Receiving one parcel does not necessarily mean the remaining items are missing.