CURLVEXA™ is operated by Shanghai Lvjinyuan Culture Technology Development Co., Ltd. , a company registered in Shanghai, China.

CURLVEXA™ focuses on precision hair-care and styling tools designed around specific stages of the hair ritual. The collection includes scalp-serum applicators, shampoo and conditioner distribution tools, mask applicators, root-volume systems, root touch-up tools, curl-product applicators, flyaway smoothing tools, end-treatment applicators, hair-gloss tools, heat-protectant distribution tools, finishing-oil applicators, hair-fragrance tools, and overnight treatment systems.

The scalp, roots, mid-lengths, and ends do not always need the same amount of product or the same application technique. CURLVEXA™ tools are designed around those differences so customers can apply formulas more intentionally instead of distributing every product across the entire head in the same way.

Our collection is organized around four stages of the hair ritual: Root & Scalp, Wash & Treat, Style & Protect, and Gloss & Finish. This makes it easier to choose tools based on the part of your routine you want to refine.

Product contents vary by listing. Some CURLVEXA™ tools may be sold as applicators, refillable systems, cartridges, or sets. Always review the individual product page to confirm exactly what is included with your purchase.

Not necessarily. Formula thickness, particles, oils, alcohol content, and other characteristics can affect compatibility with a dispensing system. Use only formulas suitable for the particular CURLVEXA™ tool and follow the instructions on the applicable product page or user guide.

Cleaning instructions vary by product construction. Where detachable or washable components are provided, clean them according to the product instructions and allow them to dry thoroughly before reassembly. Do not immerse electronic or non-waterproof components unless the product instructions specifically allow it.

Unless a specific product page expressly states otherwise, CURLVEXA™ products are cosmetic hair-care, grooming, or formula-application tools. They are not intended to diagnose, treat, cure, or prevent a medical condition.

Most orders are prepared within approximately 2–4 business days after successful order and payment processing. During major promotions, holidays, or unusually high-volume periods, preparation may take up to approximately 5 business days.

Our current estimated transit period for supported United States destinations is generally around 10–15 business days after dispatch. This is an estimate rather than a guaranteed delivery date.

Unless a different shipping promotion is displayed, our current standard policy applies a $5.99 flat shipping fee. The final shipping amount applicable to your order will be shown during checkout before payment is completed.

Orders may be fulfilled through selected production partners or fulfillment facilities based on product availability, inventory location, and destination. The physical shipping origin therefore may not be the same as our registered company address.

Once an order has been dispatched and tracking becomes available, a shipping confirmation or tracking update will normally be sent to the email address entered during checkout.

Carrier systems can sometimes require approximately 1–3 business days after label creation before tracking movement becomes visible.

Short gaps between tracking events can occur while parcels move between facilities. If tracking has remained unchanged for an unusually long period, email service@curlvexa.com with your order number and tracking information so our team can review the available shipment details.

First check your mailbox, delivery area, household members, reception desk, building management, nearby safe locations, and neighbors where appropriate. You may also contact the carrier for delivery information.

If the parcel still cannot be located, contact CURLVEXA™ Customer Care with your order number. A carrier “Delivered” scan does not prevent us from reviewing the information you provide.

Contact us as soon as possible at service@curlvexa.com . We recommend contacting us within 12 hours if you need to request an address change or cancellation.

We will make reasonable efforts to help, but changes cannot be guaranteed after fulfillment has started or the order has already been dispatched.

Eligible return requests may generally be submitted within 30 days after delivery, subject to the conditions in our Return & Refund Policy.

Hygiene restrictions may apply to certain used or unsealed personal-care tools, except where the item is defective or applicable law provides additional rights.

Email service@curlvexa.com and include your order number, the product involved, and the reason for your request.

For damaged, defective, or incorrect products, include clear photographs or video where helpful. Wait for authorization and return instructions before sending the product.

Do not automatically return merchandise to the registered company address shown at the top of this page. That address is our registered business address and may not be the facility designated to receive returns.

After your request is reviewed and approved, Customer Care will provide the appropriate return destination and instructions for your order.

For eligible preference-based returns, return-shipping costs may be the customer's responsibility unless our instructions or applicable law state otherwise.

If a verified return results from an incorrect item, qualifying defect, or fulfillment error attributable to us, we will provide an appropriate resolution based on the circumstances.

Once an authorized return has been received, reviewed, and approved, the refund is normally issued to the original payment method.

CURLVEXA™ may require up to approximately 10 business days for internal processing after approval. Your bank, PayPal, card issuer, or other payment provider may take additional time before the credit appears.

Contact us promptly at service@curlvexa.com with your order number and clear photographs or video showing the product and, where relevant, the packaging.

After reviewing the issue, we will provide an appropriate solution based on the verified circumstances, which may include replacement, reshipment, refund, or return instructions.

You can contact us by email at service@curlvexa.com or by telephone at +86 21 6873 8418 .

For order-related questions, include your order number and the email address used at checkout so we can review your request more efficiently.

For the fastest review, include a clear description of your question. If the issue concerns an order, also include your order number. For a product problem, photographs or short video may help us understand the issue more accurately.