No. 103 Caobao Road,
Xuhui District, Shanghai, China
(Centralized Registration Address)
CURLVEXA™
Confidence Should Continue After Checkout.
Choosing a CURLVEXA™ tool is the beginning of a more intentional hair ritual. If your purchase is not right for you, arrives with a problem, or needs to be reviewed by our customer care team, this policy explains the process for return requests, exchanges, damaged orders, and eligible refunds.
Our standard return-request window is 30 days from the date your order is delivered, subject to the eligibility requirements below and any mandatory consumer rights that apply in your location.
30-Day Window
Eligible return requests should generally be submitted within 30 days of delivery.
Contact First
Email service@curlvexa.com before shipping a product back.
Inspection
Approved returns are reviewed after they arrive at the authorized return location.
Original Payment
Approved refunds are normally returned to the original payment method.
When a Return May Be Accepted
Eligible customers may request a return within 30 days after receiving the order.
Unless the item is being returned because it arrived defective, damaged, or incorrect, the product should generally meet the following conditions:
- The item is in substantially the same condition in which it was received.
- It has not been used beyond what is reasonably necessary to inspect the product, where applicable.
- Original packaging, protective components, manuals, accessories, and included parts are present.
- Any original tags, seals, or hygiene protection remain intact where applicable.
- Proof of purchase or a valid CURLVEXA™ order number can be provided.
Because some CURLVEXA™ products come into direct contact with the hair or scalp, hygiene-related return restrictions may apply after protective seals have been removed or the product has been used, except where the item is defective or applicable law provides otherwise.
How to Request a Return
Before returning a CURLVEXA™ product, please contact:
service@curlvexa.com
Include your order number, the item you wish to return, and a short explanation of the reason for your request.
Contact Us
Email Customer Care with your order number and return request.
Receive Instructions
If eligible, we will provide the applicable return instructions and return destination.
Send the Item
Package the approved item securely and follow the instructions supplied by our team.
Products mailed to an address without prior return authorization may be refused, delayed, or may not be eligible for processing. Always obtain return instructions first.
Damaged, Defective or Incorrect Items
Please inspect your CURLVEXA™ order as soon as reasonably possible after delivery.
If the product arrives:
- Physically damaged
- Defective
- Missing essential components
- Different from the item ordered
contact service@curlvexa.com as soon as possible.
Include your order number and, when relevant, clear photographs or video showing the problem, the product, and the packaging.
Once the issue has been reviewed, we will provide the appropriate resolution based on the circumstances.
Items That May Not Be Returnable
Certain products may be excluded from ordinary change-of-mind returns because of hygiene, personalization, safety, or product-condition concerns.
- Used personal-care or hygiene-contact products where return is restricted for health or hygiene reasons.
- Items with broken hygiene seals where applicable.
- Customized or personalized products.
- Consumable products that have been opened or used where resale is not appropriate.
- Gift cards.
- Items identified as final sale where permitted by law.
- Hazardous, restricted, or flammable products where return transportation is not legally or operationally permitted.
Original outbound shipping charges may be non-refundable unless required by applicable law or the return results from our error.
Contact service@curlvexa.com before opening, using, or returning an item if you are unsure whether it qualifies.
Exchanges
Availability of direct exchanges may depend on product inventory and the reason for the request.
In many cases, the clearest way to obtain a different CURLVEXA™ product is to complete an approved return for the original item and place a separate order for the new product.
If you received an incorrect or defective item, contact us first so our team can review whether a replacement can be arranged directly.
EU / EEA Cooling-Off Rights
Where applicable under mandatory consumer law, customers purchasing as consumers in the European Union or European Economic Area may have a statutory right to withdraw from certain distance purchases within 14 days without providing a reason.
The statutory withdrawal right is separate from our standard 30-day return-request policy and remains subject to any lawful exceptions.
For example, exceptions may apply to certain sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken.
Returned goods may also need to be handled only to the extent necessary to establish their nature, characteristics, and functioning.
Nothing in this policy is intended to limit consumer rights that cannot legally be excluded or restricted in the customer's jurisdiction.
When and How Refunds Are Issued
Once an authorized return reaches the designated return facility, it will be reviewed.
We will notify you of the outcome after the return has been inspected and processed.
If a refund is approved:
- The refund will normally be issued to the original payment method.
- CURLVEXA™ may require up to approximately 10 business days to complete internal refund processing after approval.
- Your bank, PayPal, card provider, or payment processor may require additional time before the credit appears in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, contact service@curlvexa.com with your order number.
Return Address & Shipping Instructions
Do not automatically send a return to the CURLVEXA™ registered company address shown at the top of this page.
Depending on your location and the product involved, returns may be handled through a designated return or fulfillment facility.
After your return request is approved, Customer Care will provide:
- The authorized return destination
- Packing instructions
- Any return-reference information required
- Shipping-label instructions where applicable
A return address provided for one order should not automatically be reused for another order. Always obtain current return instructions from CURLVEXA™ Customer Care.
Return Shipping Costs
Responsibility for return shipping depends on the reason for the return and applicable law.
If a return results from a verified CURLVEXA™ fulfillment error, incorrect item, or qualifying product defect, we will provide appropriate return or replacement instructions.
For eligible change-of-mind returns, return-shipping costs may be the customer's responsibility unless our instructions state otherwise or applicable consumer law requires a different result.
Do not purchase expensive international return postage before contacting us and receiving authorization.
Policy Application
This policy is intended to explain CURLVEXA™'s standard return and refund procedures.
Individual orders may require additional review where there are:
- Product-safety concerns
- International shipping restrictions
- Suspected fraud or payment disputes
- Missing return components
- Significant signs of use or damage after delivery
- Mandatory local consumer-protection requirements
Where applicable law grants rights that are more favorable to the consumer than this policy, those mandatory rights will continue to apply.
Need Help With a Return?
Email CURLVEXA™ Customer Care with your order number, the email address used at checkout, the product involved, and a brief explanation of the issue. Photos are helpful for damaged, defective, or incorrect items.